customer service  1-800-242-2284  M-F, 8:30am - 5pm CST
Customer Service

Ordering, Shipping & Returns

Order Processing

  • Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days.)
  • Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
  • Orders with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10am Central Time.
  • Priority shipping is only delivered Monday through Friday.

H2O Plus accepts the following methods of payment

American Express
Diners Club

Sorry, does not accept gift certificates online at this time.

To place an order by phone, please contact customer service at 1-800-242-2284.

Shipping and Handling

Purchase Price(Excluding Tax) UPS Ground UPS 2nd Day Air UPS Next Day Air  
$0.01 - $39.99 $5.95 $15.95 $22.95  
$40.00 - $75.00 Free $17.95 $24.95  
$75.01 - $99.99 Free $19.95 $26.95  
$100.00 and over Free $21.95 $28.95  

*Please note that multiple shipments are considered separate orders. To receive free shipping, each shipment must have a subtotal of $40 or more.

Shipments to APO/FPO, P.O. Boxes: We're sorry, but we cannot ship to P.O. Boxes and APO/FPO addresses.

Delivery Time

Standard Shipping to the contiguous United States and Canada-order delivery within 5-7 business days from ship date.

Standard Shipping to Alaska or Hawaii-order delivery within 7- 10 business days from ship date.

2nd Day Service-order delivery within 2-3 business days from ship date.

Overnight Service-order delivery on next business day from ship date.

Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

Sales Tax

We are required by law to charge sales tax in those states with H2O Plus® retail store locations. These states include: California, Illinois and New York. We are also required by law to charge sales tax on shipping charges for orders shipped to the state of Illinois. Orders shipping in Canada will be charged the Goods and Service Tax (GST). We are required by law to charge an additional Provincial Sales Tax (PST) on orders shipping to Ontario since we have an H2O Plus® store location in this province. For more information, please call 1-877-242-2284.

Shipping Internationally or to Canada

Canadian orders may be placed on our Canadian website. or by calling 1-877-242-2284 Monday-Friday from 10 AM-9 PM, Saturday 9:30 AM-7 PM and Sunday 12 PM-6 PM EST. We are unable to ship orders internationally at this time. For a list of store locations, visit our store locator.

Gift Box Service

For an additional $4.50 your gifts will arrive in our signature gift box. This option is available when adding a product to your shopping cart. Indicate which items you would like to include in the gift-box service during the checkout process, you will be provided a message box in which you can personalize a special message to the recipient. The $4.50 charge applies to each item being gifted and will be shown in the subtotal of the final checkout page.

Maximum Purchase Policy

We have a Maximum Purchase Policy on Skincare of 6 pieces per product, per purchase.

Returns and Exchanges

H2O Plus is committed to providing you with products of the finest quality. If for any reason you are not completely satisfied with your H2O Plus web purchase, simply return it within 60 days and we will be happy to exchange or credit your account for the full amount of the purchase. The original receipt indicating the reason for return must accompany the item being returned. Please ship by FedEx or insured Parcel Post for your protection and to ensure prompt delivery. Sorry, but return shipping fees are not refundable.

Gift Certificates

At this time we do not offer gift certificates. 

Animal Testing

H2O Plus® does not test on animals nor do we ask others to test products or ingredients on our behalf, unless required by law. We provide our customers with safe, quality products. In all countries where our products are sold, we comply with related legal regulations. We use volunteer panels to evaluate our finished products. H2O Plus is committed and fully supports the development and acceptance of non-animal testing alternatives worldwide.

Security Online

H2O Plus believes in providing a safe and secure shopping experience for our customers. Our site is registered and certified by VeriSign which means your credit card information is always secure at

Promotional Terms and Conditions

Promotions are intended as a bonus to attract new customers to the site, and retain existing customers. We encourage customers to participate in promotions, but to refrain from abusing them. Any abuse of a promotion which comes to our attention may result in the cancellation of that promotion and/or future promotions. Our definition of abuse by customers includes, but is not entirely made up of, use of a promotional code intended for another party or posting of a proprietary promotional code on message boards or other online media without written permission from H2O Plus, L.P.

We reserve the right to limit the number of times customers may participate in a promotion. Identity of participants will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, credit/charge/debit card number, and any other forms of identification which may be required. Where multiple participation is permitted, we reserve the right to limit the number of bonuses that may be given to any one participant. We may, in our sole discretion, limit the eligibility of customers or of any one end user to participate in promotions, and to restrict the eligibility of any group or category of customers to participate in promotions. We reserve the right to modify, alter, discontinue or terminate a promotion at any time for any reason whatsoever, without notice to customers. However, we will use reasonable efforts to provide advance notice to customers of any such modification, alteration, discontinuance or termination.